Privacy Policy

Our privacy commitment

East Ventures Pty Ltd (ACN 650 564 006) (East Ventures), as owner of this Website and the “Ready Move Connections” Australian business name, is committed to protecting the privacy of your personal information. This document is our privacy policy (Policy) and it tells you how we collect and manage your personal information.

What is your personal information?

When used in this Policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Act). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?

We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title, governmental identification details and any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence, through our representatives or otherwise and information you provide to us through our call centre, customer surveys or visits by our representatives from time to time.

How do we collect your personal information?

We collect your personal information directly from you in a variety of ways, including:

– through your access and use of our website;
– by telephone, letter, fax or email;
– during conversations between you and our representatives;
– by contracting with us;
– by entering competitions, promotions or requesting information or material from us, completing surveys, providing feedback or complaining to us.

We may also collect personal information from third parties including:

– from third party companies such as credit reporting agencies, law enforcement agencies and government entities;
– your representatives (lawyers, accountants and financial advisors);
– your employer;
– publicly available sources of information or any other organisation where you have given your consent.

Cookies

When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer. It also enables us to keep track of your activity on our website for a period of time. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patters in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer doesn’t accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website and track users’ movements.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

– we may not be able to provide the requested products or services to you, either to the same standard or at all;
– we may not be able to provide you with information about products and services that you may want; or
– we may be unable to tailor the content of this website to your preferences and your experience of this website may not be as enjoyable or useful.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions to provide the best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

to provide products and services to you and to send communications requested by you;
to answer enquiries and provide information or advice about existing new products or services;
to assess the performance of the website and to improve the operation of the website;
to conduct business processing functions including providing personal information to our related bodies corporate, employees, contractors or service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

To whom may we disclose your information?

We may disclose your personal information to:

our employees, related bodies corporate, contractors or service providers for the purposes of operation of this Website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, utilities providers, and professional advisors such as accountants, solicitors, business advisors and consultants;
suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes; and
any organisation for any authorised purpose with your express consent.

Direct marketing materials

We may send you direct marketing communications and information about our products that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving email marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

Use of Government Identifiers

Depending on the services you’ve asked that we provide, we may collect government-related identifiers, such as Medicare numbers, or a driver’s licence number. We collect such details only where it is lawful to do so. We do not use government-related identifiers as our own identifier of individuals.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be disclosed on our website. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, you may ask us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, we will add a note to the personal information stating that you disagree with it.

How you can make a privacy complaint

If you have any concerns or complaints about the manner in which we have collected or handled your personal information, please contact us using the contact information below and provide details of the incident so that we may investigate it. We will endeavour to provide a written response to you within 30 days. If after our initial assessment of your complaint we decide that we need more information or that we’ll need more time to respond to you, we’ll let you know within a few days of receiving your complaint.

If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au

Security

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Contacting us

If you have any questions about this privacy policy, or any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below:

Privacy Officer
East Ventures Pty Ltd
75 Box Hill Crescent
Mont Albert North
Victoria 3129

Email: info@readymove.com.au

Privacy Officer
East Ventures Pty Ltd
19 Derby Street,
Collingwood
VIC 3066

Email: info@readymove.com.au

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. This privacy policy was last updated in August 2021.

Let’s get in touch

Ready Move is independently owned and not persuaded or influenced by any one provider.

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